Clinic Policies

Appointment Reminders and Changes

As a courtesy, if you provide your e-mail address I will schedule an automatic e-mail reminder in advance of the appointment. Please do not rely on this e-mail service to keep track of your appointments. If there are any problems with the e-mail service, you are still responsible for the appointment time you booked.

If you need to make any changes to your appointment time on the day, for instance if you are late or need to leave early, the full appointment fee will be applied.

24 Hour Cancellation Policy

The full appointment fee will be charged without minimum notification of cancellation 24 hours prior to your appointment time. The fee for late cancellations or missed appointments is equivalent to the cost of the full appointment that was booked.

Payment for a late cancellation or missed appointments can be made at your next visit, or if you are not scheduled for a future appointment an invoice will be sent to you.

Therapist Cancellation or Changes

If I need to cancel or make any changes to your appointment I will attempt to give you as much notice as possible, and will alter the schedule where possible to accommodate rebooking.

If I am late for your appointment and time permits, you will receive your full treatment time. If that is not possible, your appointment time charges will be changed or credited accordingly.